Our responsibility
Code of Ethics

This information must be as complete as possible.The broker's knowledge of the market must be presented in full and with complete independence.

The broker must only conclude transactions with parties whom the broker considers in good conscience to be solvent and and of good moral character.Any information that leaves doubt in their mind must be verified by the broker before the transaction is concluded.If during the execution of a transaction, new, unfavourable information arises about one of the parties, the broker must verify this information and, if it proves to be justified, the broker must notify the other party.

The terms of confirmation sent to the seller and to the buyer must be exactly the same.Confirmation must be sent to both parties as soon as possible.These confirmations must include all of the terms agreed upon and must not include any changes thereto.The brokerage fee must be included in the copy sent to the party who is responsible for paying it.

When a transaction is processed by the broker, and at any time thereafter, the broker shall refrain from revealing the names of the trading partners, even if asked.However, in order to determine market values, the broker still has the right, as long as it is done objectively as outlined in 1) of the present code, to provide information about actual prices and other specific conditions.

Since brokers cannot be a stakeholder in the contract, they shall refrain from conducting any kind of trading operations for their own account or from participating in a transaction with one of the parties.

Any binding offer or order must absolutely include a response deadline.An agreement given before expiration of the aforementioned deadline irreversibly binds the party making the binding offer or order

Commitment made by a trading partner

During the response period, the party making a binding offer may withdraw unless the broker is themselves committed. In that case, the broker must:
- nominally designate the party to whom they have made a commitment,
- immediately call this party and ask them for an immediate response, to which the party wishing to withdraw must submit.

Commitment made by the broker

When they are bound to a potential counterparty with a response deadline, brokers shall, during this period, refrain from seeking out an offer or order with any other counterparty under the same terms.

Once a transaction is concluded, the broker must immediately give consent to the trading partners by designating them by name.

The broker is forbidden from making any proposals for intervention, which would be contrary to the aforementioned business practices, during or after conclusion of the transaction.

If during execution a dispute arises between the trading partners, whatever the nature thereof, the broker must try to find an amicable solution.This solution must draw on the general or special terms of the contract, which implies that the broker has full knowledge of the basic contracts governing the transactions they handle.Brokers must make every effort to avoid, as far as possible, any arbitration proceedings or trials, while remaining absolutely objective and neutral.

Competition should only occur between brokers through:
- the quality of information
- precision in drafting contracts
- the monitoring of transactions.

Brokers shall refrain from making disparaging comments about their fellow brokers and most especially, about the transactions those brokers handle.

If a broker works with one or more 'correspondent brokers', that broker shall refrain thereafter from directly contacting the trading partners to whom the broker has been introduced, for as long as the relationship between them lasts, and on the condition that the party or parties in question do not belong to the broker's usual clientèle.